You are Here
10 ways to improve the profit in your Dynamics NAV department – Part 5 – Develop your employees
Application Business Central Development Directions4Partners DirectionsEMEA

10 ways to improve the profit in your Dynamics NAV department – Part 5 – Develop your employees

Often, we see that consultants and developers employed at a partner, are stuck with the same customers and the same versions of Navision, Dynamics NAV or Business Central. This is ok because that also means that the consultants and developers become experts at the version or the customer in question.

However, it can be a problem allowing this to happen:

  • The consultant becomes the “house consultant” at the customer, which means that if the consultant leaves the partner, the customer will follow.
  • The customer becomes more of an employer for the consultant than the partner, which means that the partner cannot allocate the consultant for other tasks.
  • Sometimes, the consultant even is hired directly by the customer
  • The consultant gets stuck on the version that is installed at the customer.
  • The consultant wants to experience other customers or versions

The worst-case scenario, that I have seen, was one consultant that worked for one customer for 12 years. That would be ok if only the customer was not running the same version all 12 years. This being in 2015, the consultant was still “stuck” in version 4.0 and didn’t have any experience about the:

  • Service Tiers
  • Role Centers
  • Web Services
  • oData

Evidently, the consultant quit with the partner to get away from the customer. That didn’t work because the customer followed him to the new partner, not being able to let go of all the knowledge built up over the years.

This is an extreme example, but I have seen it many times over the years. As a department head, we very often had to make a rotation of consultants to ensure that knowledge about the customer was not locked to one consultant, and therefore, it was possible to switch consultants on holidays, sickness or other types of leave.

The problem is not only the customer/consultant relation, but mainly that the consultant is not educated about new versions and the new functionality that follows.

As a department head for many consultants, developers, project managers and coordinators, I demanded that everybody attended the Friday morning breakfast meeting. Only exception was if they were in a go-live situation, vacation, sickness or other unavoidable situations.

The meeting had the following agenda:

  • Messages from management
  • News from Microsoft
  • New projects coming in
  • Status on the existing projects
  • Problems/hotfixes that everybody needed to know about
  • Tips for Wizards (Aha experiences that should be shared with others)

The top-management hated this meeting and usually argumented: “Have you done the math: X consultants * Hourly rate * 52 weeks = a lot of money”, but I kept the meeting. Years later another department head has removed the meeting, and when I returned to the department 2 years later there was almost no-one left.

This leads me to the topic of this blog post, if your employees do not feel:

  • Connected to the partner company
  • Connected to the colleagues
  • Having upgraded their knowledge
  • Being heard (I don’t want to be exclusively at this customer or I want to be acdeveloper instead)
  • Being appreciated and validated

Then it is the simplest thing in the world to switch to another partner.

Knowledge upgrade can come in many forms:

  • Weekly or monthly educational sessions
  • Periodically held courses by internal or external trainers or speakers
  • Team building
  • Certifications
  • External courses
  • Participating in either:
    • Directions4Partners (DOK)
    • Directions4Partners (EMEA or NA)
    • BC Techdays (for developers)

Already this, will ensure more satisfaction in the employment and may keep your employee a little longer, benefiting all parties.

Just remember if you are at a standstill, there is no progress. How can you expect excellence of your employees if you are the one holding them back?

Post Views: 574
Share
Facebook Twitter Pinterest Linkedin

38 thoughts on “10 ways to improve the profit in your Dynamics NAV department – Part 5 – Develop your employees”

  4. Продвижение сайтов https://team-black-top.ru под ключ: аудит, стратегия, семантика, техоптимизация, контент и ссылки. Улучшаем позиции в Google/Яндекс, увеличиваем трафик и заявки. Прозрачная отчетность, понятные KPI и работа на результат — от старта до стабильного роста.

  5. Тяговые аккумуляторные https://ab-resurs.ru батареи для складской техники: погрузчики, ричтраки, электротележки, штабелеры. Новые АКБ с гарантией, помощь в подборе, совместимость с популярными моделями, доставка и сервисное сопровождение.

  6. Продажа тяговых АКБ https://faamru.com для складской техники любого типа: вилочные погрузчики, ричтраки, электрические тележки и штабелеры. Качественные аккумуляторные батареи, долгий срок службы, гарантия и профессиональный подбор.

  7. Продажа тяговых АКБ https://faamru.com для складской техники любого типа: вилочные погрузчики, ричтраки, электрические тележки и штабелеры. Качественные аккумуляторные батареи, долгий срок службы, гарантия и профессиональный подбор.

  11. I’ve been surfing online more than three hours nowadays, yet I never discovered any fascinating article like yours. It is lovely worth enough for me. In my opinion, if all webmasters and bloggers made excellent content material as you probably did, the web shall be much more useful than ever before.

  13. Выгодный магазин https://accounts-ad.com дает доступ подобрать учетки для бизнеса. Когда вы планируете купить Facebook-аккаунты, чаще всего важен не «одном логине», а в контроле и порядке: предсказуемая операционка, разделение задач между участниками и аккуратные изменения. Мы подготовили понятную навигацию, чтобы вы без лишних вопросов понимали что сравнивать перед заказом.Коротко: с чего начать: начните с родительских категорий TikTok, а для рекламной задачи — идите сразу в профильные разделы: Facebook под рекламу. Важно: покупка — это только вход. Дальше решает порядок: кто имеет доступ, как вы меняете настройки аккуратно, как фиксируете изменения и как разделяете тестовые и стабильные процессы. Ключевое преимущество этого шопа — заключается в наличие эксклюзивной базы знаний, где опубликованы практичные инструкции по работе с доступами. Мы сориентируем, как аккуратно выстроить процесс, чтобы вы масштабирование шло спокойнее и соблюдались правила . Заказывая у нас, клиент получает не только состав, но и всестороннюю помощь саппорта, понятные условия, страховку на валид и самые конкурентные цены на рынке. Дисклеймер: используйте активы законно и всегда в соответствии с правилами платформ.

  14. Мультимедийный интегратор i-tec интеграция мультимедийных систем под ключ для офисов и объектов. Проектирование, поставка, монтаж и настройка аудио-видео, видеостен, LED, переговорных и конференц-залов. Гарантия и сервис.

  16. I’m still learning from you, while I’m trying to reach my goals. I absolutely love reading all that is written on your website.Keep the information coming. I liked it!

  17. Pretty section of content. I just stumbled upon your website and in accession capital to assert that I acquire in fact enjoyed account your blog posts. Any way I will be subscribing to your feeds and even I achievement you access consistently fast.

  18. The subsequent time I read a blog, I hope that it doesnt disappoint me as much as this one. I mean, I know it was my choice to learn, however I actually thought youd have something interesting to say. All I hear is a bunch of whining about something that you may repair in case you werent too busy searching for attention.

  25. Thank you for your entire work on this website. Ellie take interest in making time for internet research and it’s really obvious why. All of us hear all regarding the lively manner you make simple tips on the web blog and as well as recommend contribution from website visitors about this situation plus our princess is truly becoming educated so much. Have fun with the rest of the new year. You’re conducting a really great job.

  30. Appreciating the dedication you put into your blog and detailed information you present. It’s good to come across a blog every once in a while that isn’t the same outdated rehashed information. Excellent read! I’ve bookmarked your site and I’m including your RSS feeds to my Google account.

  33. Do you mind if I quote a few of your articles as long as I provide credit and sources back to your weblog? My blog is in the exact same area of interest as yours and my visitors would certainly benefit from a lot of the information you provide here. Please let me know if this alright with you. Thanks!

  34. Wow, incredible weblog structure! How long have you been running a blog for? you make blogging glance easy. The whole glance of your site is great, let alone the content material

  36. I’d have to examine with you here. Which is not one thing I usually do! I take pleasure in reading a post that may make folks think. Additionally, thanks for permitting me to comment!

  37. Wow that was unusual. I just wrote an incredibly long comment but after I clicked submit my comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say wonderful blog!

  38. Excellent post. I was checking continuously this blog and I am impressed! Extremely useful info particularly the last part 🙂 I care for such info much. I was seeking this certain information for a very long time. Thank you and good luck.

Leave a Reply

Your email address will not be published. Required fields are marked *